Refund Policy

1. Scope of This Policy

OnUML currently offers paid subscription access for certain advanced features, including Pro plan features. This policy applies to subscription charges billed through our payment providers, such as Stripe or PayPal, unless different terms are required by applicable law or are presented during checkout.

This policy does not override any mandatory consumer rights that may apply in your jurisdiction.

2. When Refunds May Be Granted

We may approve a full or partial refund in situations such as:

• Duplicate charges for the same subscription period
• Unauthorized charges caused by a confirmed billing error
• A material technical failure that prevented delivery of paid features for a substantial period after purchase
• Incorrect billing amount caused by our checkout or subscription system
• Other exceptional cases where a refund is required by applicable law

3. When Refunds Are Usually Not Available

Refunds are generally not available for:

• Change of mind after a subscription has started
• Partial use of a billing period or failure to cancel before renewal
• Dissatisfaction with AI output where the paid feature was available and functioning as designed
• Requests based only on preference, expectation mismatch, or workflow fit
• Account restrictions caused by violations of our Terms of Service

Unless required by law, subscription fees already charged for an active billing period are non-refundable, and cancellation typically takes effect at the end of the current paid term.

4. How to Request a Refund

To request a refund, email us at [email protected] with the subject line Refund Request.

Please include the following information in your request:

• Your account email address
• The payment provider used, if known
• The order ID, subscription ID, or transaction reference
• The date of purchase and charged amount
• A short explanation of why you are requesting a refund

5. Review and Processing Timeline

We usually review refund requests within 2 to 5 business days after receiving enough information to investigate the charge. If additional details are needed, the review may take longer.

If a refund is approved, we will generally issue it back to the original payment method. Processing time after approval depends on the payment provider and your bank, and may take an additional 5 to 10 business days.

6. Chargebacks and Payment Disputes

If you believe a charge is fraudulent or unauthorized, please contact us first so we can try to resolve the issue quickly. If you initiate a chargeback or payment dispute, we may suspend associated subscription benefits while the matter is under review.

7. Subscription Cancellation

Canceling a subscription stops future renewal charges but does not automatically create a refund for charges that have already been processed. You are responsible for canceling before the next renewal date if you do not want the subscription to continue into the next billing cycle.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, billing systems, or legal obligations. Material updates may be announced through the website, product, email, or other appropriate channels.

9. Contact Us

For refund requests or billing-related questions, contact us at [email protected].